Personal Tools

Recently, I finished up Donald Norman's An Invisible Computer. It's a fantastic book, probably one of my favorite books, and it starts off with a powerful quote:

The personal computer is perhaps the most frustrating technology ever. The computer should be thought of as infrastructure. It should be quiet, invisible, unobtrusive, but it is too visible, too demanding. It controls our destiny. Its complexities and frustrations are largely due to the attempt to cram far too many functions into a single box that sits on the desktop. The business model of the computer industry is structured in such a way that it must produce new products every six to twelve months, products that are faster, more powerful, and with more features than the current ones.

As much as I like it, however, one concept I disagree with is what he concludes and also titles the book, that technology should be completely invisible. By invisible, he means that technology should blend so seamlessly into our everyday life that we do not notice it is there.

[.. talking about the goal of technology] The end result, hiding the computer, hiding the technology, so that it disappears from sight, disappears from consciousness, letting us concentrate upon our activities, upon learning, doing our jobs, and enjoying ourselves.

Sounds great in theory, in practice of course what we find is that companies make something that is easy to use, and then do not necessarily act in the users' best interest, but the user is stuck with what the company provided and is neither empowered to seek out other options nor fix it. I think this is an anti-pattern, and I talk about this in depth in my essay, The Curse of Convenience.

However, there is also another section that I found particularly interesting and shines a light on where I think technology should go, which is Norman's idea about what makes a good tool. Norman has this to say:

Good tools are always pleasurable ones, ones that the owners take pride in owning, in caring for, and in using. In the good old days of mechanical devices, a craftperson's tools had these properties. They were crafted with care, owned and used with pride. Often, the tools were passed down from generation to generation. Each new tool benefited from a tradition of experience with the previous ones so, through the years, there was steady improvement.

I do not feel like modern phones and computers are like this kind of tool. A good retro camera is something we learn inside out, with its quirks and unique abilities, and becomes part of our hobby and personality. This is not so much the case with a modern iPhone. Modern technology removes as much personalization as possible and makes it hard to repair for the sake of convenience, looks and ease-of-use. That means that you do not put effort into learning your tool nor personalizing it, and so as a result do not appreciate it as much. Instead of customizing and learning about your unique device, you buy a new one, that acts just like the old one. Devices become impersonal and invisible.

In a recent interview, Norman laments the fact that his all time best-seller, Design of Everyday Things, did not cover that tools should be designed to be repairable too. To me, repairability is in opposition to his idea of technology becoming invisible. At the same time, I think repairability and customization goes hand in hand with his idea that you should feel pride in owning a tool, and that that is what makes a good tool. A device that you tweak and make truly your own, you will care for more and want to repair as well. As I replace parts of my Thinkpad and change the way it looks and feels, I find it becomes more personal to me.

- Marc